Unable to Receive Email Messages on Your Google Apps Custom Domain?

It happened to me when I added a CNAME record for “codecurry.com”.

Simple solution: I deleted the CNAME and used A Record to point my root domain “.codecurry.com” to my hosting server.

CNAME Records use host-names to point to a server, while an A Record uses host’s IP Address to point to a server.

I have been using Google Apps for email of this account since a year without a glitch. But I had to update this domain’s A Records and CNAME. So instead of changing my A Record, I deleted it and created a CNAME record to point to my hosting server. Too bad, Google Apps didn’t like it. Emails sent to me started bouncing back to senders.

Yes, it is possible to add any CNAME Records  even when using Google Apps Custom Domain Email. So it will work if you add sub-domains hello.codecurry.com or files.codecurry.com. It will simply not work if a CNAME is used for the root domain, as in “.codecurry.com”. The root domain should only be pointed to your host server using A Record.

Hope this will help someone facing this issue with Google Custom Domains.

If you need more information, its always available on Google’s Support pages. And for this particular issue, the following page would be a good start:



  1. I have an A record for 1 domain and when I removed it, my incoming emails went haywire. I also have several other google apps hosted domain but they do not have any A records at all and they are doing just fine. Please advice me with regards to my experience.


  2. @Alwee you need to add A record back again for your root domain, for example, .codecurry.com (not any sub-domain) - this A reocrd should point to Google's IP address.

    I wonder how your other domains are working. Can you share the domain names?

  3. HI, I have a similar problem, I have a CNAME RECORD:

    ftp.gspsinfo.com. CNAME gspsinfo.com.

    All other MX Records are added correctly. IS the CNAME Record the reason that I am not able to receive emails?? I am able to send emails from Google Apps.

    What should I do?

  4. @Priyanka, try changing your CNAME to an 'A' record. Using an 'A' record means you will be using a static IP assigned to you.


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